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Terms & Conditions

Version 1.1. Effective Date: 1 January 2026.

Definitions

In these Terms & Conditions:

Platform Role and Limitations

Beylo operates a peer-to-peer marketplace that enables Owners and Renters to discover one another, communicate, agree on rentals, and pay for them. Beylo is not a party to any rental agreement entered into between Owners and Renters, and does not act as the agent, employee, partner or representative of any User. No User has authority to bind Beylo.

Beylo provides three distinct services, each with limited and clearly defined scope:

Beylo does not own, possess, inspect, test, verify, insure, deliver, store, repair, clean, maintain or otherwise control any item listed on the Platform. Beylo does not set rental prices, dictate rental terms beyond these Terms, or participate in the handover, use or return of items.

Beylo does not endorse any User, listing or rental. Any identity or document checks Beylo may perform are best-effort and create no warranty as to the identity, trustworthiness, financial standing, lawful authority, or conduct of any User. Owners are solely responsible for the legality, accuracy, condition, fitness for purpose, and lawful availability of their listings. Renters are solely responsible for the lawful use, care, and timely return of items they rent.

References in these Terms to Beylo "facilitating", "enabling", "providing" or "offering" any aspect of a rental are references to the Platform services described above, and not representations that Beylo is a party to or guarantor of any rental.

Eligibility

The Services are intended solely for persons who are at least 18 years old and have the legal capacity to enter into contracts. By registering or using the Platform you represent that you meet this eligibility requirement and that any information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. The Services are currently available only to users located within the European Union, and we primarily operate in Spain (starting in Mallorca). These Terms are provided in English; translations may be offered for convenience.

Identity Verification and the Verified Account Holder

Beylo offers identity verification through a third-party Know-Your-Customer ("KYC") provider. Where a User has successfully completed KYC, their Beylo account is marked as "Verified". The person who completed KYC for an account is the Verified Account Holder for that account.

The Verified Account Holder is the legal account holder for all activity that takes place under the account, including bookings, payments, communications, item handovers, item use and item returns. The Verified Account Holder is responsible and liable for that activity regardless of whether they personally collect, use or return an item, or whether another person does so with or without their permission. Sharing account credentials, allowing another person to act under the account, or permitting another person to collect or use a rented item does not transfer or reduce the Verified Account Holder's responsibility under these Terms or under the rental agreement.

Beylo's KYC checks verify the identity of the account holder at the time of registration. Beylo does not verify the identity of any person at the point of handover, use or return of an item, and does not guarantee that the person collecting or returning an item is the Verified Account Holder. Owners are encouraged, but not required, to check government-issued identification at handover and to refuse handover where the person presenting themselves does not appear to be the Verified Account Holder. Where an account is not Verified, Owners are responsible for verifying the identity of the Renter at handover before releasing the item; Beylo accepts no responsibility for losses arising from an Owner's decision to hand over an item to an unverified Renter.

For the avoidance of doubt and without limiting the disclaimers and limitations of liability set out elsewhere in these Terms, Beylo accepts no responsibility for losses, damage, theft, fraud or other harm arising from a mismatch between the Verified Account Holder and the person who physically collects, uses or returns an item.

Listings, Bookings and Rental Agreements

Owners may create listings for items available for rent, subject to these Terms and all applicable laws. When a Renter books an item and the Owner accepts (or the booking is auto-accepted in accordance with the listing's settings), the Renter and the Owner enter into a binding rental agreement directly between themselves. Beylo is not a party to that agreement.

Owners must accurately describe the item, including any defects, limitations, or restrictions on use, and must ensure the item is lawfully theirs to rent and is fit for the intended use. Renters must inspect items at handover, raise any condition issues immediately through the Platform's messaging system, use the item only within the agreed scope, and return it on time and in the condition received, subject to reasonable wear and tear.

Where applicable laws require a licence, qualification, registration, certification, age, insurance or other authorisation to lawfully own, hold, possess, operate or use a rented item (including, by way of example, watercraft, motorised vehicles, trailers, tools requiring qualifications, or items subject to age-restricted use), the Renter warrants that they hold all such required authorisations and will comply with all such laws throughout the rental. The Owner is responsible for verifying any required authorisation before handover and must refuse handover where the Renter cannot evidence the required authorisation. Beylo does not verify, and accepts no responsibility for verifying, any User's compliance with such laws.

Owners are solely responsible for their own tax, social security, business-registration, tourist-licence and any other regulatory obligations arising from rental income or rental activity conducted through the Platform. Beylo does not provide tax or legal advice and makes no representation as to whether any particular rental activity requires registration, declaration or licensing in the Owner's jurisdiction.

For consumer Users, rental agreements may be subject to mandatory consumer protection laws. Mandatory consumer protection laws may grant additional rights to consumers, which prevail over these Terms to the extent of any conflict.

Fees, Payments and Payouts

Payments for rentals and Security Deposits are processed via our third‑party payment processor, Stripe. The Platform does not store full payment card details. You authorise the Platform and Stripe to charge your payment method for Rental Charges, Security Deposits and any applicable Service Fees or penalties.

Security Deposits

Owners may require a Security Deposit for items listed on the Platform. Where a Security Deposit is required, the applicable amount will be displayed to the Renter before the booking is confirmed.

For rentals shorter than 5 days (120 hours), the Security Deposit is placed as an authorisation hold on the Renter's payment method. No funds are transferred and no transaction fees apply. The hold is automatically released after the rental concludes, provided no issues are reported. Owners do not incur any fees for Security Deposits held as authorisations.

For rentals lasting 5 days or longer, the Security Deposit must be captured (charged) to the Renter's payment method. Standard payment processing fees apply to the capture. The Security Deposit will be refunded to the Renter in full after the item is returned and verified by the Owner, typically within 24–48 hours after the return, although the Renter's bank may take an additional 3–5 business days to process the refund. Any payment processing fees incurred as a result of the capture and refund of the Security Deposit are borne by the Owner.

If a Security Deposit claim is raised during or after a rental, the handling of that claim is governed by the Security Deposit Claims section below.

Service Fees and Payouts

The Platform charges Service Fees to Renters for the use of the Services. These fees are calculated as a percentage of the rental price and cover the costs of operating the marketplace, providing support and improving the Services. Service Fees are non‑refundable except as required by law or expressly stated in these Terms.

Owners receiving payouts through the Platform do so via a Stripe Connected Account. By accepting bookings and receiving payouts, the Owner enters into a separate agreement with Stripe and is bound by the Stripe Connected Account Agreement and Stripe Services Agreement. The Owner is responsible for keeping their Stripe Connected Account in good standing, including providing any information Stripe requests for identity verification, tax reporting and anti-money-laundering compliance. Where Stripe pauses, restricts or terminates an Owner's Connected Account, the Platform may pause or restrict the Owner's ability to receive bookings and payouts until the Stripe issue is resolved.

Service Fee: For each booking, the Platform charges a Service Fee equal to 7 % of the rental price. This fee is subject to a minimum of €1 and a maximum of €50 per booking. The Service Fee is calculated on the rental price before any additional charges or discounts.

Payment Processing Fee: In addition to the Service Fee, the Platform charges a payment processing fee to cover card transaction costs. The payment processing fee is 2.9 % of the rental price plus €0.30 per transaction. Unlike the Service Fee, the payment processing fee is not capped. This fee is collected to cover the costs charged by our payment processor (Stripe) for handling payments securely.

The Service Fee and the payment processing fee are displayed during the checkout process before you confirm your booking. These fees are deducted from the total amount paid by the Renter. The Owner’s payout equals the rental price minus the Service Fee, the payment processing fee and any applicable taxes or penalties. Payouts are processed through Stripe and deposited directly into the Owner’s bank account as soon as funds are available. In most cases, payouts occur instantly or within a few business days, depending on Stripe’s payout schedules. Earnings from our referral or marketing programmes are settled monthly at the start of each month.

Cancellations, Refunds and Booking Changes

Renter Cancellations:

The Security Deposit will always be returned in full regardless of when the Renter cancels.

Owner Cancellations: If the Owner cancels, does not approve a booking, or fails to initiate handover within the window described under Automatic Cancellation for Unstarted Rentals below, the Renter will receive a full refund of Rental Charges and the Security Deposit. Any payment processing fees incurred as a result of refunds in these scenarios are borne by the Owner.

Automatic Cancellation for Unstarted Rentals. If a rental has been approved by the Owner (and any required Security Deposit has been paid by the Renter) but the Owner has not initiated handover through the Platform within the earlier of (a) twenty-four (24) hours after the scheduled rental start time or (b) the scheduled rental end time, the Platform will automatically cancel the rental and treat it as an Owner Cancellation for the purpose of refunds. The Renter will receive a full refund of Rental Charges and the Security Deposit. Any payment processing fees incurred will be borne by the Owner.

How to prevent automatic cancellation: an Owner who believes the Renter has failed to appear, or a Renter who believes the Owner has failed to appear, can raise a dispute through the Platform before the window closes. Raising a dispute pauses the automatic cancellation and triggers Beylo's administrative review.

Either the Renter or the Owner may instead raise a dispute through the Platform before this automatic cancellation occurs (see Disputes Between Users). Where a dispute is raised, Beylo will administer it by collecting evidence from both parties through the Platform and making an administrative decision, in good faith based on the evidence submitted, on the allocation of the rental's funds (Rental Charges, Security Deposit, and any payment processing fees). Beylo's decision is final for the purpose of allocating those funds and is binding on both parties to that extent; it does not constitute a finding of fault or wrongdoing, and does not prevent either party from pursuing any claim against the other through the courts, alternative dispute resolution bodies, or any other lawful means. The automatic cancellation is a default that operates only when neither party has acted before the window closes.

Modifications: Bookings may be changed by mutual agreement between the Renter and the Owner. Additional charges or refunds may apply based on the change. All changes must be arranged through the Platform’s messaging system; if the rental duration or price changes, the Platform will adjust the booking accordingly.

Cooling‑off period: Under EU consumer law, there is a general 14‑day right of withdrawal for distance contracts. However, this cooling‑off period does not apply to services that involve the provision of accommodation, car rental or catering for specific dates. Rental bookings made through the Platform therefore do not qualify for the statutory cooling‑off period. This policy sets out your contractual cancellation rights instead.

Reservation of Rights: The Platform reserves the right to deny refunds or to suspend accounts if it determines that cancellations or bookings were made with malicious intent (for example, making bookings without any intention of using the service or attempting to harm other Users).

Security Deposit Claims

This section describes how Security Deposits are held and how Beylo decides whether to release a Security Deposit to the Renter or capture it in favour of the Owner. The decisions described in this section are made by Beylo only as part of the payment-handling service. They are not determinations of legal liability between Owner and Renter under the rental agreement.

How the Security Deposit is held

Until the Security Deposit is released or captured under this section, the Renter cannot access the funds and the Owner cannot withdraw them from their connected payment account. For Security Deposits placed as authorisation holds, the funds remain reserved on the Renter's payment method but are not transferred. For Security Deposits charged to the Renter's payment method, the funds are held in the Owner's connected payment account but are excluded from the Owner's withdrawable balance until released or captured by Beylo in accordance with this section.

Closing the rental and the claim window

The claim window opens at the scheduled end of the rental and closes after a fixed period that depends on how the Security Deposit is held:

The shorter window for authorisation-hold deposits reflects an operational constraint: payment authorisations expire automatically (typically 7 days from authorisation, set by card networks), and Beylo must act before that point. The longer window for charged deposits is available because the funds are not subject to the same expiry pressure.

During the claim window, either party may raise a Security Deposit claim, which moves the rental into a disputed state and pauses automatic finalisation while Beylo reviews the claim. The Owner may also confirm receipt of the returned item through the Platform during this period; such confirmation is informational and does not change the timing of automatic finalisation.

If no claim is raised before the claim window closes, the rental is automatically finalised by the Platform: the Security Deposit is released to the Renter, and any sums owed to the Owner become eligible for withdrawal in accordance with the Fees, Payments and Payouts section. Automatic finalisation occurs at the scheduled time regardless of whether the Renter has marked the item as returned, the Owner has confirmed receipt, or either party has taken any other action.

Claims received after the claim window closes will not be considered. The Renter is responsible for inspecting the item before handover and the Owner is responsible for inspecting the item promptly after return; latent issues that could not reasonably be discovered within the claim window are out of scope of this Security Deposit Claims service and are matters between the Owner and the Renter directly (see Disputes Between Users).

What a claim must include

The party raising a claim must submit, through the Platform: a description of the issue, the amount claimed (in the case of an Owner claim against the deposit), and any supporting evidence available, including timestamped photographs, messages exchanged on the Platform, repair quotes, receipts, or police report references where applicable. Communications, photographs or evidence exchanged outside the Platform may be disregarded.

Capture of authorisation-hold deposits during a dispute

Where a claim is raised on a rental whose Security Deposit is held as an authorisation, Beylo may capture (charge) the deposit at the time the claim is raised, in order to preserve the option to allocate funds while the claim is reviewed. Beylo may alternatively schedule the capture for a later time before the authorisation would expire. If Beylo does not capture the deposit before the authorisation expires, the deposit will not be available for allocation, and the Owner's remedy in respect of any underlying loss is between the Owner and the Renter.

When the deposit is captured during a dispute, payment processing fees apply to the capture (and to any subsequent refund). These fees are borne by the Owner, consistent with the standard rule for Security Deposit captures and refunds set out in Fees, Payments and Payouts. As an exception, where Beylo determines that the claim was raised without merit (for example, frivolous, fraudulent, or unsupported by any evidence within the claim window), the payment processing fees on the capture and any refund will instead be borne by the party that raised the claim, and may be deducted from that party's withdrawable balance, deposit refund, or future earnings on the Platform.

Beylo's review of a claim

When a claim is raised, Beylo will notify the other party through the Platform and invite them to respond with their own evidence within a reasonable time, taking account of any payment-authorisation expiry. Beylo may request further information from either party. Beylo will then make an administrative decision allocating the Security Deposit between the Renter and the Owner, in whole or in part, based on the evidence submitted and Beylo's good-faith judgement.

Beylo aims to issue a decision within a reasonable time, and in any event before any authorisation hold on the Renter's payment method would expire.

Effect of Beylo's decision

Beylo's decision is final only for the purpose of releasing or capturing the Security Deposit. The decision determines who receives the deposit funds and is binding on both parties to that extent.

Beylo's decision does not:

Beylo does not warrant that its decision is legally correct. Beylo's role under this section is administrative; it is not arbitration within the meaning of any arbitration law.

Damage exceeding the Security Deposit

The Security Deposit is the only fund that Beylo administers in connection with a claim. If the Owner asserts that the Renter has caused loss or damage exceeding the Security Deposit, that excess claim is between the Owner and the Renter. Beylo has no obligation to recover, advance, guarantee or pay any sum beyond the Security Deposit. Beylo may, on request and at its sole discretion, share evidence collected through the Platform with either party for use in their dispute, subject to applicable data protection law.

Chargebacks

Renters agree to use the Security Deposit Claims process before initiating a chargeback or payment reversal with their card issuer or bank in respect of any matter that is within the scope of this section. Where a Renter initiates a chargeback in lieu of using this process, Beylo may suspend the Renter's account, recover Service Fees and payment processing fees from the Renter, share dispute evidence with the card issuer, and treat the chargeback as a violation of these Terms.

Disputes Between Users

Any dispute concerning the performance of a rental agreement — including the condition, fitness, completeness or safety of an item; the conduct of the Owner or Renter; the timing or manner of handover or return; loss, damage or theft; or any other matter arising under the rental agreement — is a dispute between the Owner and the Renter. Beylo is not a party to such disputes and does not represent either side.

Beylo encourages Users to attempt to resolve disputes between themselves first, using the Platform's messaging system so that a record is preserved. Where a Security Deposit is at stake, Users should also use the Security Deposit Claims process described above.

Where a dispute cannot be resolved between the Users, each party retains all rights it has at law, including but not limited to: contractual claims under the rental agreement; tort claims for damage or loss; criminal complaints (for example, in cases of theft); claims against any insurance held by either party; and the right to bring proceedings before the competent courts or to use a recognised alternative dispute resolution body.

Beylo may, at its sole discretion and subject to applicable data protection law, provide either party with copies of communications, evidence or transactional records held on the Platform that are relevant to a dispute.

Nothing in this section requires Beylo to investigate, mediate, adjudicate, support or take any position in a dispute between Users beyond the administrative role described under Security Deposit Claims.

User Conduct and Prohibited Items/Use

You agree to use the Services in a lawful and respectful manner. You will not:

The Platform may remove listings or suspend accounts that violate these rules.

Reviews and Ratings

Users may be able to post reviews or ratings about their rental experiences. Reviews should be accurate and not contain offensive or defamatory content. The Platform may remove or moderate reviews that violate these Terms or applicable laws. By posting a review, you grant Beylo a non‑exclusive, worldwide licence to use, reproduce, display, translate and distribute the review for the purposes of operating and promoting the Services. Users may report reviews they believe are inaccurate or unfair, and Beylo will assess whether to remove or edit such content.

Intellectual Property

All intellectual property rights in the Platform and its content (excluding User‑generated content) belong to the Platform or its licensors and are protected by applicable copyright, trademark and other laws. You may not copy, modify, distribute, sell or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission.

By uploading or posting content to the Platform (such as item listings, descriptions or images), you grant the Platform a worldwide, non‑exclusive, royalty‑free licence to use, reproduce, display and distribute that content for the purposes of operating and promoting the Services.

Disclaimers

The Platform provides the Services on an “as is” and “as available” basis. To the maximum extent permitted by law, we do not make any warranties or representations about the accuracy or completeness of any content or the condition, legality or suitability of any items listed on the Platform. We are not responsible for any damage or loss arising from your use of the Services or any rental agreement. Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence and for fraudulent misrepresentation.

Without limiting the generality of the foregoing, Beylo makes no representation or warranty in respect of: any User's identity, lawful capacity, financial standing or conduct; the existence, condition, quality, safety, lawfulness, fitness for purpose, or value of any item listed; the accuracy, completeness or currency of any listing, description, photograph or review; the willingness or ability of any User to perform a rental agreement; or the outcome of any rental.

Beylo is not responsible for, and disclaims all liability arising from: acts or omissions of Users; loss of, or damage to, any item; personal injury or property damage suffered by any User in connection with a rental; tax obligations of any User; or compliance by any User with applicable laws and regulations.

Limitation of Liability

Except as required under mandatory consumer protection laws, the total aggregate liability of the Platform to any User arising out of or in connection with these Terms or the Services will not exceed the greater of (a) the total Service Fees paid by that User to the Platform in the twelve months preceding the event giving rise to the liability or (b) €100. Different limitations may apply to business Users where permitted by law.

Time bar (business Users only): For business Users, any claim against Beylo arising out of or in connection with these Terms or the Platform services must be brought within twelve (12) months from the date on which the business User first became aware, or ought reasonably to have become aware, of the facts giving rise to the claim. After that period, the claim is waived. This time bar does not apply to consumer Users, whose statutory limitation periods under applicable law are unaffected by these Terms. Nothing in this paragraph excludes or limits liability that cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify, defend and hold harmless Beylo and its affiliates, directors, employees, contractors and agents from and against any and all claims, demands, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your use of the Platform services; (c) any content you submit to the Platform; (d) any rental agreement you enter into with another User; (e) your acts or omissions in respect of any item, whether as Owner or Renter; (f) any claim by a third party (including any other User) arising from your conduct; and (g) any breach by you of applicable law.

This indemnity applies regardless of whether Beylo has exercised any administrative function under Security Deposit Claims in connection with the underlying matter.

Suspension and Termination

The Platform may suspend or terminate your account and access to the Services at any time if you violate these Terms or if the Platform is required to do so by law. Upon termination you remain liable for any outstanding obligations under any rental agreements and for any amounts owed to the Platform or other Users.

Complaints Against Beylo and Legal Disputes

This section concerns complaints and disputes between you and Beylo, arising from your use of the Platform services or these Terms. Disputes between Users about a rental are addressed under Disputes Between Users above; Security Deposit allocation is addressed under Security Deposit Claims above.

If you have a complaint about Beylo or the Platform services, please contact us first using the contact details below so we can try to resolve it amicably. If we are unable to resolve the matter internally, you may be able to use an alternative dispute resolution (ADR) body. The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. Information on national ADR bodies in the EU is available at consumer-redress.ec.europa.eu. Participation in ADR is voluntary unless mandatory under applicable law.

If the parties do not agree to use ADR, or ADR is not available, disputes between you and Beylo arising from these Terms or your use of the Platform services will be subject to the courts and laws specified in the Governing Law and Venue section.

Governing Law and Venue

These Terms and any disputes arising under them are governed by the laws of Spain, without prejudice to any mandatory consumer protection provisions that apply under the laws of your country of residence. Any legal proceedings must be brought before the courts of Palma de Mallorca, Balearic Islands, Spain. The Platform reserves the right to bring proceedings against Users in their country of residence where permitted by law.

Changes to Terms

The Platform may amend these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and, where legally required, by additional notice. Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you should discontinue using the Services and close your account.

Contact Information

If you have any questions about these Terms or the Services, please contact us at beylo(at)snippets.ltd or by mail at Bukurestska 2556/26, 04013, Kosice, Slovakia.